NNTicket
LiveEvery man-day approved, every month closed
Which inbox is that customer request stuck in?
Every e-mail sent to the support address becomes a numbered ticket within seconds and is linked to the right customer by the sender's domain. Replies join the conversation automatically, with quoted history and signatures stripped. When a customer answers an estimate with "approve" or "reject", the decision is recorded on the ticket, and anything written below it is saved as a note.
- roles with an editable permission matrix
- 7
- man-day precision in line-item estimates
- 0.25
- contract pool usage alerts
- 80% / 100%
- satisfaction dimensions: service, person, product
- 3
Everything you need, in one product.
Customer invoice view
SoonCustomers will follow invoices for locked months and their approved man-day breakdown right in their own portal.
Business-hours calendar and customer SLA report
SoonSLA clocks will follow working hours and holidays, and results can be shared with the customer.
You feel the difference from day one.
NNTicket puts software and consulting firms at the same desk as their customers and makes the man-day cost of every job clear from the start. A customer opens a request in the portal or with a plain e-mail; the project manager sends a versioned, line-item estimate, and the customer's approver signs it off with a one-word reply.
Read more
Logged effort is drawn from the contract pool automatically, and at month end each customer's total is locked and sent out as a branded service summary. SLA tracking, a satisfaction survey, internal tasks and role-aware reports bring the whole service lifecycle into one place.
Who runs on NNTicket?
- Software houses that sell support and development in man-day packages
- System integrators and solution partners supporting several products for many customers
- IT consulting firms working on monthly quotas or maintenance agreements
- Managed-service providers tracking effort and SLAs per customer
- Finance and operations teams preparing billable man-day totals at month end
Talks to your systems.
- Inbound e-mail (IMAP): a ticket from every new message, a comment from every reply
- E-mail commands: approve, reject, revise, accept, and 1–5 satisfaction scores
- Outbound e-mail (SMTP): HTML templates with your logo, plus delivery tracking
- Microsoft 365 (Entra ID) sign-in for staff
- TOTP two-factor authentication with standard authenticator apps
- Excel (xlsx) export
- Browser notifications
Where it fits best.
Help desk for IT service firms
NNTicket is a service desk built for software houses, integrators and IT consultancies that support business customers. Every e-mail becomes a numbered ticket, and you always know whose desk it is on and how much SLA time is left.
Read moreMan-day tracking and billing
NNTicket gets every estimate approved by the customer, draws effort from the contract pool and closes the month in one step, for firms that sell support and development in man-days. Nothing gets re-added in a spreadsheet at month end.
Read moreQuestions you might have.
What is NNTicket?
NNTicket is a help desk for software and consulting firms with man-day effort billing. Customer emails become tickets, effort estimates go to the customer for approval, actual effort is drawn from contract pools and each month is billed and locked. It includes SLAs, escalation and satisfaction surveys.
Do customers need to log in?
No. Customers open tickets by writing to the support address, join the conversation by replying to notifications, decide on estimates by putting "approve", "reject" or "revise" on the first line, and rate the closing survey straight from the e-mail. Customer users who prefer the portal can manage their tickets, estimates and approvals there too.
Can customers see our actual effort and internal notes?
No. Actual effort, internal notes and price fields are removed on the server, so that data never reaches a user without permission. Customer users see only records from their own company and from the projects they are scoped to. VPN and RDP details for customer systems are stored encrypted and opened on the provider side only, and staff sign-in can be protected with TOTP two-factor authentication.
How does billing work?
The billing report totals approved effort entries per customer and month and splits them into billable and non-billable; effort on internal tasks never mixes in. "Bill and lock" closes the month, records the invoice number and date, and e-mails each customer a branded service summary.
Which languages are available?
The interface is ready in Turkish and English, with Russian and Arabic language options and right-to-left layout for Arabic. E-mail commands recognise both Turkish and English words.
Can we set SLA targets per customer?
Yes. First-response and resolution targets are defined for each customer and priority, and customers without their own targets run on the defaults. The specialist and project manager are warned as a deadline nears, and the company manager is notified on breach.
Works hand in hand with NNTicket.
Meet NNTicket today.
We will run a live 30-minute demo on a scenario close to your own data.
Let’s talk.
A Bimser project, a process or just a question: fill in the form and we get back to you the same business day.
- Address
- Bilişim Vadisi (IT Valley) Block 2B, Floor 2 No 245 Muallimköy, Gebze / Kocaeli, Türkiye
- Working hours
- Weekdays 09:00–18:00 (GMT+3)